In the interest of customer satisfaction, Subaru Canada, Inc. (SCI) is announcing a Warranty Enhancement on certain infotainment audio system head units installed in the following affected vehicles:

2019-2023MY Forester with GEN3.1 INFOTAINMENT AUDIO SYSTEM
2019-2023MY Impreza/Crosstrek with GEN3.1 INFOTAINMENT AUDIO SYSTEM
2019-2021MY WRX/STI with GEN3.1 INFOTAINMENT AUDIO SYSTEM
2022-2023MY WRX/STI with CP1 INFOTAINMENT AUDIO SYSTEM
2019-2022MY Ascent with GEN3.1 INFOTAINMENT AUDIO SYSTEM
2019MY Outback/Legacy with GEN3.1 INFOTAINMENT AUDIO SYSTEM
2020-2022MY Outback/Legacy with CP1 INFOTAINMENT AUDIO SYSTEM

NOTE: No action is required by you to receive the benefit of this Warranty Enhancement which has been automatically applied to your vehicle. If the infotainment audio system of your vehicle is operating as expected, you do not need to take your vehicle to a Subaru Dealer for repairs.

INFOTAINMENT AUDIO WARRANTY ENHANCEMENT COVERAGE

This program extends your New Vehicle Limited Warranty to cover certain qualifying repairs to your infotainment audio head units. The coverage period will be extended from three (3) years or sixty thousand (60,000) kms, to eight (8) years or two hundred forty thousand (240,000) kms, whichever occurs first. Repairs under this coverage period must be completed prior to the expiration of that eight (8) year period, or before two hundred forty thousand (240,000) kms, whichever comes first, calculated from your vehicle’s in-service date. Except as modified by this letter, all the terms and conditions of your original New Vehicle Limited Warranty continue to apply.

Qualifying repairs under this warranty enhancement include a failure in a covered head unit that results in a black or blank screen, a complete loss of audio or inconsistent sound output, repeated rebooting, or an inability to use one of the following features: CarPlay/Android Auto, Navigation, Bluetooth, or concerns with the touchscreen. The enhancement does not cover repairs to components other than the infotainment audio head unit or failures other than those listed above. The enhancement does not cover any damages caused by external factors.

If your vehicle qualifies for a repair under this warranty enhancement, then an Authorized Subaru Dealer will reprogram your head unit using the latest software. If the head unit already has the latest software or is unable to be reprogrammed or if there is any recurrence of the conditions listed above after the latest software has been installed- then an Authorized Subaru Dealer will provide a one-time replacement of the head unit based on their diagnosis. If the head unit continues to experience one of the conditions listed above and a subsequent software update becomes available during the coverage period of this warranty enhancement, then this enhancement will also cover one additional update to the latest software. Coverage under this warranty enhancement will end following that subsequent repair.

If your vehicle has already exceeded 8 years or 240,000 km whichever occurs first from the vehicle’s original warranty start date, the warranty enhancement for the infotainment audio system will be for one year with unlimited mileage and will expire on September 5th, 2026.

THIS WARRANTY ENHANCEMENT IS TRANSFERABLE TO ANY NEW OWNERS OF YOUR VEHICLE.

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR

If you have already paid for repairs associated with this condition, you may be eligible for reimbursement.

NOTE: There is a time limit for applying for repair reimbursement consideration. Affected vehicle owners have until March 6, 2026, to submit their reimbursement request.

Reimbursement consideration will be based on the amount an authorized Subaru dealer in your area would charge for the same repair.

TO APPLY FOR REIMBURSEMENT

• Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order showing the repair will meet this requirement. The invoice must show your vehicle model, vehicle identification number (VIN), the name and address of the facility that completed the repair, the cost of the repair (parts and labour), and the date the work was completed.
• Attach proof of payment, such as a copy of the bank statement, cash receipt, or credit card receipt showing what you paid for the repair.
• You must submit your application for reimbursement before March 6th, 2026.
• No mailed reimbursement request will be accepted. All requests must be processed through the website.

Submit a reimbursement request

Please allow up to 90 days for the reimbursement to be processed. Failure to include proper documentation may delay your reimbursement.

IF YOU NEED FURTHER ASSISTANCE

Email: support@headunit-program.subaru.ca
Toll-Free Telephone: 1-888-381-8818

CHANGED YOUR ADDRESS?

If you have moved, you can advise us of a change of address by visiting www.subaru.ca/ownerinfo.

WHAT IF YOU NO LONGER OWN THIS VEHICLE?

If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner and ask them to update our database by visiting www.subaru.ca/ownerinfo.